Shipping & Returns

Packaging and Postage

New Zealand

$14 Standard delivery by Parcelpost Tracked within New Zealand (estimated 3 working days once dispatched).

$17.90 Rural delivery by ParcelPost Tracked within New Zealand (estimated 3 working days once dispatched).

Worldwide

Please contact us at booksales@canterburymuseum.com for a quote.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at booksales@canterburymuseum.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at booksales@canterburymuseum.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.